Know the plan before the chair
Check eligibility and benefits, then send an approved call to the payer or patient when the response leaves maximums, frequencies or a card detail unanswered.
Explore insuranceFor dental offices and groups
Dental benefits checked. Patient calls answered.
Vocari verifies dental eligibility and benefits, follows up with payers, books appointments by phone and keeps it all on the patient’s tooth chart. Your front desk stays with the patients in front of them.
Your office’s rules. Answers saved to the chart. Staff-approved calls.
At the front deskIllustrative footage
What Vocari handles
Benefits, phones and charts in one place.
Answer while you’re chairside
Book new-patient exams and hygiene visits, move appointments and answer office questions using your rules. Anything that needs a person goes to your team.
Explore calls & bookingThe tooth in the same record
Chart permanent and primary teeth, surfaces, CDT codes, treatment stage and recall next to the patient’s insurance findings and call history.
Explore dental chartingDental benefits, broken down
A dental plan needs more than an active status.
Your insurance coordinator needs the answers behind a treatment discussion. Review what the payer returned, then approve focused follow-up for anything still missing.
Read the dental benefit breakdown guide- CDT and planned treatment
- Ask about the clinician-selected procedure code, tooth or surface when relevant. A documented CDT code describes the service; it does not establish that the plan covers it.
- Maximums and deductibles
- Review annual maximums, remaining benefits, deductibles and benefit percentages when reported. Keep preventive, basic and major service questions distinct.
- Frequency and history
- Clarify cleaning, examination and imaging limits, previous service dates or replacement rules when the planned treatment needs them.
- Plan conditions
- Ask about waiting periods, age restrictions, exclusions or alternate benefits where relevant. Keep unanswered questions visible for the coordinator.
When the response leaves a gap
One focused question, not a 40-minute hold.
An active status isn’t a treatment answer. When the payer skips a frequency limit or a card detail doesn’t match, your coordinator picks the exact question and approves the call.
The transcript, the reported answer and anything the payer couldn’t confirm come back to the patient’s insurance case for review.
Explore the insurance workflowInsurance findingWorkflow example
Coverage active.
Crown frequency needs follow-up.
The payer reports active dental coverage and the annual maximum. The replacement limit for the planned crown was not returned, so the coordinator has one focused question to resolve.
- Source
- Electronic eligibility response
- Reported
- Coverage status, annual maximum, remaining benefit and deductible
- Needs review
- Crown replacement frequency and prior service date
- Next action
- Review and approve a payer follow-up
The dental workflow in 93 seconds
From the tooth chart to a reviewed payer answer.
Follow one patient from charting tooth 30, through a dental eligibility check and a corrected member ID, to an approved payer call that returns the crown frequency limit.
Watch the full demo
0:00Patient & dental chartsPatient history, tooth-level findings and treatment context.
0:21Insurance detailsSubscriber details, dental service codes and a clear next step when information needs correcting.
0:35Patient clarificationApproved questions, the AI agent’s conversation and corrections for staff to review.
0:51Coverage & benefitsReturned plan amounts and a procedure-specific inquiry when more detail is needed.
1:09Payer follow-upAn approved AI payer call, a transcript and reviewed findings saved with the patient.
AI calling & booking
One call. One documented outcome.
A representative scheduling conversation, followed through from request to confirmed next step.
SCHEDULING CONVERSATION
Ava schedules a new-patient visit
Audio demoLoading audio demo
0:000:00
A native dental PMS
A native dental PMS, with the tooth in context.
Universal and FDI numbering, surface validation, CDT or clinic codes and planned, in-progress, completed or declined treatment stages. Recall dates stay with the visit.
Allergies, medications, insurance findings, appointments and call transcripts live in the same chart, so the front desk and the operatory work from the same patient.
See dental chartingSee Vocari with your office’s workflow.
Bring a real plan question, your scheduling rules and your front-desk setup. We’ll walk through it with your team in 30 minutes.
Book a walkthrough